Terms and Conditions

Applicable to all East Coast Training Zone Retreat bookings.

1. Booking & Payment

1.1 Payment

  • All East Coast Training Zone (Ectzone) retreat bookings must be paid using one of our two approved payment methods (see Section 1.2). Payment details will be provided via email, and all payments must be completed using the designated payment information supplied.

  • All payments are processed securely via a bank transfer. PayPal payments are available on request with an additional service fee. Confirmation is provided immediately upon successful payment.

1.2 Payment Options

We offer two ways to pay your retreat balance:

1.2.1 Full Balance Payment

  • If you pay the full balance at the time of booking and your retreat start date is more than eight weeks away, you will receive a 5% discount on the total retreat cost.

1.2.2 Low Deposit & Final Balance

  • You may secure your booking with a deposit of €600 and pay the remaining balance in one final payment by August 1st. Failure to make payments on time may result in cancellation of your booking and forfeiture of your deposit.

1.3 Deposits

  • A non-refundable and non-transferable deposit of €600 is required to secure your booking when selecting payment option 1.2.2.

  • If you book using a deposit, full payment is required by August 1st 2026. Payment details will be sent to you via email.

  • If full payment is not received by the due date (Aug 1st), your booking may be cancelled and your deposit forfeited.

2. Travel & Documentation

2.1 Visas & Travel Documents

  • You are responsible for ensuring you have the correct travel documents, including a valid passport and any required visas, before your retreat.

  • Make sure to check your passport validity—please check the entry requirements for Mallorca before travel.

  • East Coast Training Zone (Ectzone) cannot assist with visa applications or related costs.

2.2 Travel Insurance

  • Travel insurance is mandatory for all participants. Your insurance should cover:

    • Medical expenses and emergency assistance

    • Trip cancellations, delays, and missed connections

    • Lost luggage and personal liability

  • East Coast Training Zone (Ectzone) is not responsible for costs incurred due to travel disruptions, medical emergencies, or unforeseen events.

  • Proof of travel insurance may be requested prior to arrival at the retreat.

3. Cancellation & Refund Policy

3.1 If You Cancel

All deposits are non-refundable; however, if you have paid the full balance, then:

  • Up to 12 weeks before the retreat: 50% refund

  • Between 12–8 weeks before the retreat: 25% refund

  • Within 8 weeks of the retreat start date: No refunds will be issued

  • Cancellations must be requested by emailing reservations@eastcoasttrainingzone.com

  • Deposits are strictly non-refundable and non-transferable.

  • Retreat bookings are non-transferable to another person unless agreed in writing by East Coast Training Zone (Ectzone).

  • Failure to attend the retreat without prior written cancellation (“no-show”) will result in forfeiture of all monies paid and no refund will be issued.

 

3.2 If We Cancel

  • If East Coast Training Zone (Ectzone) cancels your retreat due to unforeseen circumstances out of our control, you will be offered a full refund.

  • We are not responsible for reimbursing flights, personal travel expenses, or accommodation booked outside of your East Coast Training Zone (Ectzone) retreat. You should claim these costs through your travel insurance provider.

  • We will provide supporting documentation where reasonably possible to assist with any travel insurance claims. However, reimbursement remains subject to the terms and conditions of the participant’s individual insurance provider. We strongly recommend obtaining travel insurance that includes trip cancellation and interruption coverage.

 

3.3 Minimum Participant Requirement

  • East Coast Training Zone (Ectzone) retreats require a minimum of 6 participants to operate.

  • East Coast Training Zone (Ectzone) reserves the right to cancel the retreat if the minimum number of participants is not met. In this event, participants will receive a full refund of all retreat payments made directly to East Coast Training Zone (Ectzone).

  • East Coast Training Zone (Ectzone) is not responsible for reimbursing flights, travel expenses, accommodation booked separately, travel insurance, or any other external costs incurred by participants.

  • We will notify participants of any cancellation due to minimum participant numbers as soon as reasonably possible.

4. Fitness & Safety

4.1 Your Responsibilities

  • Before your retreat, you must complete a Physical Activity Readiness Questionnaire (PAR-Q) and an Informed Consent Form.

  • You confirm that you are physically fit and able to participate in the retreat activities. If you have any health concerns, you must seek medical advice before booking.

  • By booking an East Coast Training Zone (Ectzone) retreat, you acknowledge that sessions may include strength training, HIIT, running, yoga, pilates and mobility sessions. You are responsible for participating in suitable sessions based on your fitness level.

  • You participate at your own risk.

 

4.2 Personal Belongings

  • East Coast Training Zone (Ectzone) is not responsible for lost, stolen, or damaged personal items.

 

4.3 Event Rules & Etiquette

  • We want everyone to have an enjoyable experience. We expect all guests to be respectful to fellow participants, trainers, and staff.

  • East Coast Training Zone (Ectzone) reserves the right to remove you from the retreat without a refund if your behaviour is disruptive, unsafe, or inappropriate, as determined by the organisers.

5. Photography & Media

5.1 Media & Photography Consent

  • We love capturing memories from our retreats! East Coast Training Zone (Ectzone) may take photos and videos for use on our social media, website, and marketing materials.

  • All photos will be shared in the group WhatsApp chat. If there is a photo of you that you’d prefer not to be used, please let us know, and we’ll ensure it remains private.

  • By booking an East Coast Training Zone (Ectzone) retreat, you agree to the use of your image unless you notify us otherwise before or during the retreat.

6. Program Changes, Accommodation & Third-Party Services

6.1 Program Changes

  • East Coast Training Zone (Ectzone) reserves the right to modify retreat schedules, activities, instructors, accommodations, or session formats where necessary due to weather conditions, safety concerns, travel disruptions, local regulations, natural disasters, pandemics, government restrictions, strikes, civil unrest, or other unforeseen circumstances beyond our reasonable control. East Coast Training Zone (Ectzone) shall not be held liable for delays, modifications, or cancellations resulting from such events.

  • Where reasonably possible, equivalent alternative activities, services, or sessions will be provided.

  • East Coast Training Zone (Ectzone) reserves the right to substitute trainers, instructors, venues, or session times without prior notice where required.

6.2 Third-Party Services

  • While we take reasonable steps to ensure the quality of third-party services (including accommodation, transport, and activities), East Coast Training Zone (Ectzone) is not responsible for modifications, cancellations, service failures, delays, or changes made by third-party providers.

  • In the event that a third-party provider modifies, cancels, or becomes unable to deliver a scheduled service or activity included within the retreat, East Coast Training Zone (Ectzone) will make reasonable efforts to arrange a suitable alternative where possible. However, equivalent replacements cannot be guaranteed.

  • Any issues arising from third-party services may need to be resolved directly with the relevant provider.

 

6.3 Accommodation & Property Damage

  • Participants are responsible for any damage caused to accommodation, property, equipment, or facilities during the retreat stay. Any repair or replacement costs may be charged directly to the participant responsible.

7. Eligibility Requirements

  • Participants must be female and at least 18 years of age at the time of the retreat.

  • All retreat sessions, classes, communications, and materials will be conducted in English.

  • East Coast Training Zone (Ectzone) reserves the right to refuse participation where eligibility requirements are not met.

8. Agreement

  • By booking an East Coast Training Zone (Ectzone) retreat, you confirm that you have read, understood, and agreed to these Terms & Conditions. If you have any questions, please contact us at reservations@eastcoasttrainingzone.com